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Privacy policy

The CPAP Shop ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase products, or interact with us.

1. What Information We Collect

We may collect personal information including:

Personal Details

  1. Full name
  2. Postal and delivery address
  3. Email address
  4. Telephone number

Transaction Information

  1. Order history
  2. Products purchased
  3.  Payment details (processed securely through third-party payment providers)

Website Usage Information

  1. IP address
  2. Browser type
  3. Device information
  4. Website activity and usage data
  5. Cookies and similar technologies

Health Information

In limited circumstances, you may provide information relating to sleep therapy products, prescriptions, or healthcare requirements.
Where collected, health information is treated as sensitive information and handled in accordance with applicable privacy laws.

2. How We Collect Information

We collect information when you:

  1. Place an order
  2. Create an account
  3. Contact us by phone, email, or website forms
  4. Subscribe to marketing communications
  5. Participate in surveys or promotions; or
  6. Browse our website.

We may also receive information from:

  1. Payment providers
  2. Shipping and logistics providers
  3. Healthcare practitioners (where authorised by you);
  4. Manufacturers or warranty service providers.

3. Why We Collect Personal Information

We collect and use personal information to:

  1. Process and fulfil orders.
  2. Deliver products and services.
  3. Provide customer support.
  4. Manage warranties, returns, and refunds.
  5. Improve our website and services.
  6. Communicate with customers.
  7. Comply with legal obligations; and
  8. Send marketing communications where permitted by law.

4. Marketing Communications

We may send promotional emails, newsletters, and special offers where you have consented or where permitted by law.
You can opt out of marketing communications at any time by:
Clicking the unsubscribe link in emails; or
Contacting us directly.

5. Disclosure of Personal Information

We may disclose personal information to:

  1. Payment processors
  2. Shipping and courier providers.
  3. IT service providers.
  4. Website hosting providers.
  5. Professional advisers.
  6. Warranty service providers.
  7. Government agencies where required by law.
  8. We do not sell or rent personal information to third parties

6. Overseas Disclosure

Some service providers may store or process data outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients handle information in accordance with Australian privacy requirements.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  1. Improve website functionality
  2. Remember user preferences
  3. Analyse website traffic
  4. Measure marketing effectiveness.
  5. You may adjust your browser settings to refuse cookies; however, some website features may not function correctly.

8. Storage and Security

We take reasonable steps to protect personal information from:

  1. Misuse
  2. Interference
  3. Loss
  4. Unauthorised access
  5. Modification; and
  6. Disclosure.
  7. Security measures may include:
  8. Secure website encryption (SSL)
  9. Password-protected systems
  10. Restricted staff access
  11. Secure payment processing.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.
Requests can be made using the contact details below. We may require verification of identity before providing access.

10. Retention of Information

We retain personal information only for as long as reasonably necessary to:

  1. Provide services;
  2. Meet legal obligations;
  3. Resolve disputes; and
  4. Enforce our agreements.
  5. When information is no longer required, it will be securely destroyed or de-identified where appropriate.

11. Third-Party Websites

Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of external websites.
Users should review the privacy policies of any third-party sites they visit.

12. Complaints

If you believe we have breached your privacy rights, you may submit a complaint by contacting us using the details below.
We will investigate complaints and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner (OAIC)

Website: OAIC Official Website

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be published on our website and will take effect immediately upon publication.

14. Contact Us

The CPAP Shop
Phone: (02) 4244-5420 or 1800 number
Email: info@thecpapshop.com.au
Address: 3/242 Princes highway Corrimal NSW 2518

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described above. Nothing in this Privacy Policy limits any rights you may have under applicable Australian privacy laws.

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