Shipping policy

At The CPAP Shop we aim to process and deliver your CPAP equipment, masks, and accessories as quickly and safely as possible throughout Australia.

Order Processing

1. Orders are typically processed within 1–2 business days after payment has been received.
   
2. Orders placed on weekends or public holidays will be processed on the next business day.
   
3. During peak periods, sales events, or public holidays, processing times may be longer.
   

Shipping Locations

We currently ship to addresses within Australia.
For international shipping enquiries, please contact us before placing your order.

Delivery Timeframes

Estimated delivery times after dispatch are:

Location & Estimated Delivery Time

Metropolitan Areas   -   2–7 business days
Regional Areas   -  3–10 business days
Remote Areas  -  5–14 business days

Delivery times are estimates only and may vary depending on the carrier, weather conditions, and other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Delivery location;
• Order size and weight; and
  
• Selected shipping method.
• Any applicable shipping charges will be displayed before payment is completed.

Order Tracking

Where available, tracking information will be provided by email once your order has been dispatched. Customers are responsible for monitoring the delivery status using the tracking information provided.

Authority to Leave

If you select "Authority to Leave" (ATL), the delivery carrier may leave the parcel in a safe location at the delivery address.

Once a parcel has been delivered according to your ATL instructions, The CPAP Shop is not responsible for loss, theft, or damage occurring after delivery.

Delivery Delays

While we make every effort to ensure timely delivery, delays may occur due to:

1. Carrier service disruptions;
2. Extreme weather events;
3. Public holidays;
4. Supply chain disruptions; or
5. Other circumstances beyond our reasonable control.
6. We are not liable for delays caused by third-party shipping providers.
   

Incorrect Shipping Information

Customers are responsible for providing accurate delivery details.
If an incorrect address is supplied:
Additional shipping charges may apply;
Delivery delays may occur; and
We may be unable to recover or replace lost parcels.

Damaged or Missing Deliveries

If your order arrives damaged or if items are missing, please contact us within 7 days of delivery and provide:
Your order number;
Photographs of any damage; and
Details of the issue.
We will work with the carrier to investigate and resolve the matter as quickly as possible.

Signature on Delivery

Certain orders may require a signature upon delivery for security purposes.
If no one is available to sign, the carrier may leave a collection card or arrange re-delivery.

Ownership and Risk

Ownership of products passes to the customer once full payment has been received.
Risk in the products passes to the customer upon delivery to the nominated delivery address.

Contact Us

For shipping enquiries, please contact:
The CPAP Shop
Phone: (02) 4244-5420 or 1800 number
Email: info@thecpapshop.com.au
Address: Shop 3, 242 Princes highway Corrimal NSW 2518
This Shipping Policy should be read together with our Refund & Returns Policy and Terms and Conditions.